Frequently Asked Questions

Why would I need your service if my doctor will go over my lab results?

While your doctor is certainly qualified to explain your lab results, many patients face significant delays between receiving their results and discussing them with their healthcare provider. Appointments can be weeks or even months away, leaving you in uncertainty about what your results mean.

TiobeHealth provides immediate AI analysis and quick access to medical specialists who can explain your results in detail, helping you understand your health status now rather than later. This service is designed to complement, not replace, your relationship with your doctor.

What types of lab reports can you analyze?

We can analyze most standard medical laboratory reports, including:

• Complete Blood Count (CBC)
• Comprehensive Metabolic Panel (CMP)
• Lipid Panel (Cholesterol)
• Thyroid Function Tests
• Liver Function Tests
• Kidney Function Tests
• Urinalysis
• Blood Glucose Tests
• Hemoglobin A1C
• And many more routine lab tests

If you're unsure whether we can analyze your specific lab report, please contact us.

Are your specialists licensed medical providers?

Yes, our specialists are licensed medical professionals with extensive experience in laboratory medicine and diagnostics. They include physicians, lab scientists, and specialist nurses who are trained to interpret lab results and explain them in an understandable way.

However, it's important to note that our service provides information and education about your lab results, not medical diagnosis or treatment. We always recommend discussing your lab results with your primary healthcare provider for clinical decisions.

How does the process work?

Our process is simple:

1. Upload: Create an account and upload your lab results (PDF or image).
2. AI Analysis: Our AI immediately analyzes your results and generates a detailed summary.
3. Book Consultation: Schedule a 30-minute video consultation with a medical specialist.
4. Get Clarity: During your consultation, the specialist will explain your results in detail and answer all your questions.

The AI analysis is available immediately after upload, and consultations can typically be scheduled within 24-48 hours.

How accurate is the AI analysis?

Our AI has been trained on thousands of medical lab reports and provides highly accurate interpretations. It can identify normal and abnormal values, explain what different tests measure, and highlight potential areas of concern.

However, we recognize that AI has limitations, which is why we complement it with human expertise. Our medical specialists review the AI analysis and provide additional context and personalized explanations during your consultation.

What format should my lab results be in?

We accept lab results in PDF format or as images (JPG, PNG). For best results, ensure that:

• The text is clear and legible
• All test names, values, and reference ranges are visible
• The document includes your name and the date of the test

If your lab results are in another format or you have multiple pages, you can combine them into a single PDF before uploading.

Is my health information and privacy safe with your service?

TiobeHealth is committed to protecting your privacy and securing your health information. We implement enterprise-grade security measures including:

• End-to-end encryption for all data transmission
• Secure storage of health information
• Strict access controls for all personnel
• Regular security audits and testing

We comply with all applicable health information privacy standards and never share your information with third parties without your explicit consent.

Do you keep my lab results after the consultation?

Yes, we maintain your lab results and consultation records in your secure account for future reference. This allows you to:

• Track changes in your lab values over time
• Compare different test results
• Access your interpretations whenever needed

You can request the deletion of your data at any time through your account settings or by contacting our support team.

How much does it cost?

TiobeHealth service is available at a flat fee of GHS 300 per lab report. This includes:

• AI-powered analysis of your lab results
• Comprehensive summary report
• 30-minute video consultation with a medical specialist
• Follow-up support for any questions after your consultation

There are no hidden fees or subscription charges. You pay only when you need our service.

Is your service covered by health insurance?

Currently, TiobeHealth services are not covered by health insurance. We provide direct services to patients at affordable rates to ensure everyone can access quality lab result interpretations without insurance complications.

What payment methods do you accept?

We accept several payment methods for your convenience:

• Debit/Credit Cards
• Mobile Money (MTN, Vodafone, AirtelTigo)
• Bank Transfer
• Cheque Payment (for corporate clients)

All payments are processed securely through our payment partner, Paystack.

What if I need to reschedule my consultation?

You can reschedule your consultation up to 4 hours before the scheduled time at no additional cost. Simply log into your account and select a new available time slot, or contact our support team for assistance.

How do I get started?

Getting started is easy. Simply:

1. Create an account on our platform
2. Upload your lab results
3. Review the AI analysis
4. Schedule your consultation
5. Complete the payment

The entire process takes just a few minutes, and you'll have access to AI analysis immediately after uploading your results.